Refund policy

Our Refund & Return Policy

At Frontier Loadout, all orders are fulfilled and shipped by our supplier, Zendrop. Because of this, we do not accept physical returns. However, we're committed to making things right if something goes wrong.

We'll issue a refund or replacement if:

• Your item arrived damaged or defective
• You received the wrong item
• Your order was lost in transit

To submit a claim, email support@frontierloadout.shop within 30 days of delivery with:

• Your order number
• A clear photo of the damaged/incorrect item
• A photo showing the original packaging
• if lost file carrier claim.Once confirmed lost, contact us with proof of confirmation for a refund

We are unable to refund for:

• Change of mind or buyer's remorse
• Incorrect size or color selected by the customer
• Items returned without prior authorization

Approved refunds are processed within 5–10 business days to your original payment method.